Speech quality determines whether callers trust the agent.

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Choose a voice

Pick a voice that fits the company and audience. For formal industries like banking, healthcare, and insurance, use a calm and precise voice. For retail or campaigns, a warmer voice can perform better.

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Pronunciation

Add pronunciation guidance for:
  • Company names
  • Local names and cities
  • French and English mixed phrases
  • Product names
  • Phone numbers and prices
Pronounce "Cotonou" clearly as Co-to-nou.
Read CFA prices slowly and confirm the amount before continuing.

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Interruptions

African phone calls often include background speech, network delay, and people speaking over each other. Tune interruption sensitivity so the agent does not stop too early or ignore the caller.

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Confirmation

Always confirm critical details:
  • Phone numbers
  • Dates and appointment times
  • Payment references
  • Delivery locations
  • Names