Use the playground to speak with an agent before connecting real phone traffic. Review where the agent hesitates, interrupts, misses context, or gives an answer that is not grounded in your business rules.

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Checklist

1

Test the greeting.

Review this item before moving the agent to production.
2

Ask common questions.

Review this item before moving the agent to production.
3

Interrupt the agent.

Review this item before moving the agent to production.
4

Request a human.

Review this item before moving the agent to production.
5

Check the final summary.

Review this item before moving the agent to production.