Use phone numbers to route inbound calls to an Ovia agent or identify outbound campaigns. For production, confirm country coverage, caller ID behavior, and compliance requirements before launch.

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Checklist

1

Choose the market.

Review this item before moving the agent to production.
2

Assign a number to an agent.

Review this item before moving the agent to production.
3

Set inbound routing.

Review this item before moving the agent to production.
4

Place internal test calls.

Review this item before moving the agent to production.
5

Monitor the first live calls.

Review this item before moving the agent to production.