Phone issues can come from the agent, carrier, SIP trunk, network, or caller device. Debug with call IDs, timestamps, phone numbers, status codes, recordings, transcripts, and webhook logs.

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Checklist

1

Find the call ID.

Review this item before moving the agent to production.
2

Check call status.

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3

Review audio and transcript.

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4

Check webhook delivery.

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5

Compare with carrier logs.

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6

Retry with a controlled test call.

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