Test every production agent with happy paths, edge cases, noisy audio, interruptions, and human handoff scenarios. Focus on whether the call produces the correct business outcome, not only whether the agent sounds natural.

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Checklist

1

Create a list of real caller intents.

Review this item before moving the agent to production.
2

Run each intent in the playground.

Review this item before moving the agent to production.
3

Check the transcript and extracted fields.

Review this item before moving the agent to production.
4

Fix prompt, flow, language, or tool issues.

Review this item before moving the agent to production.
5

Repeat with different accents, speeds, and background noise.

Review this item before moving the agent to production.