Common features
- Inbound calls
- Outbound campaign calls
- Call transfer to human teams
- SIP trunk integration
- Web calls for browser-based experiences
- Call status events
- Recording and transcript review
Handoff rules
Transfer to a human when:- The caller asks for a person
- The caller is angry or confused
- The call involves risk, legal issues, medical issues, or payment disputes
- The agent cannot confidently answer
- The caller uses an unsupported language