The sessions dashboard helps teams review what happened on each call. Use it to inspect transcripts, summaries, recordings, outcomes, and metadata.

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Checklist

1

Find a session.

Review this item before moving the agent to production.
2

Read the summary.

Review this item before moving the agent to production.
3

Review transcript evidence.

Review this item before moving the agent to production.
4

Check extracted fields.

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5

Send follow-up actions to your system.

Review this item before moving the agent to production.